Product Name:
Coussin de boutiques soins à domicile Tempur MED violet W 40 x L 40 x T 5 cm du JAPON #kb1Brand：Tempur Type：NA MPN：0-9501-01 Publisher：Tempur Japan UPC：5705940320946 We are treating new item, but there is possibility that item has tears, dents, dirts. Above all, we unpack boxes and cases to inspect the contents. At that time, the box or case may be slightly scratched, stained, or may have traces of the tape removed. Also, in order to offer our customers the lowest possible price (especially for expensive or rare items), we sometimes purchase boxes and cases with a little dirt, or with certain signs of scratches or scuffs. Furthermore, although packing should be done with great care, the risk of damage to the boxes and/or cases during transportation is very high, because of the long distance transport between international destinations. Therefore, we ask both collectors and non-collectors who require a perfect box or case not to purchase.
[ Note : Pre-Order (P/O), Unreleased products, Remanufactured products ]
We also list items that are not yet on sale. Or, we are listing products that were sold in the past that has been sold out, but is remanufactured and will be re-launched in the future. And we are also selling pre-sale items. Such products, of course, cannot be shipped until they are released. As a result, we have to keep our customers waiting for the goods to arrive for a long time. In this case, we recommend that the customer cancel once the order and order it again just before the launch. In addition, please understand that manufacturers often change the sales content, date, and quantity. We would highly appreciate your kind understanding.
[ Country of Manufacture ]
Japanese products often have manufacturing plants in countries other than Japan (such as China and Vietnam). For example, even if “Made in Japan” is mentioned on the listing page, the same product may be divided among factories in Japan, factories in China, and factories in Vietnam. Products listed as "Made in Japan" on the list page are designed by Japanese company, prototyped in a factory in Japan, and checked for performance and quality. After that, in the mass production stage, it may mean that part or all of the total production volume has been transferred to an overseas factory. Of course, overseas factories are manufactured using the exact same manufacturing process as Japanese factories, and quality control is performed. However, please contact us in advance if you want a product that was produced at a Japanese factory. If we can selectively purchase what is produced in a Japanese factory, we will correspond. However, depending on the production lot, we may not be able to selectively purchase in which country it was made, so in that case we would like to cancel. Your understanding would be highly appreciated.
[ Manual & Menu Language ]
We treat Japanese Market Usage Items. So items boutiques have only Japanese Manual & Menu Language. Please contact us if you would like to know more details.
*Japanese Menu Only : Panasonic Camera *English Menu available : Nikon, Canon
[ Warranty ]
Japanese Warranty Only. Buyers need to send item to us in Japan to repair with warranty & own all shipping cost. If you need to repair item in your country with warranty, please do not order this item.
[ Electronics ]
Japan Usage Item. Voltage:100V, Plug :Type A, FM Tune:70-90MHz Please check your countrys condition for use.
[ Multiple sizes and colors ]
Before your payment, please contact us about stock of size & color.
[ Method ]
| level | country | service name | speed | track number |
| economy | US,CA,GB,FR,DE | Airmail | about 4-8 weeks | with track |
| standard | US,CA,GB,FR,DE | Airmail | about 3-6 weeks | with track |
Currently, the shipping cost for the U.S. is going up, so we are very soory but we dont recommend purchasing from U.S. customers, because the number of airplane has been significantly decreased. Furthermore, the delivery speed is very much slower than usual. Even the shipping company has no idea when the product will reach you. We strongly recommend to wait for placing orders until the shipping costs will be returned to normal costs. And also please do not place an order if you want the product delivered in a hurry. Customers understanding of delayed arrival of parcels would be highly appreciated.
We cannot guarantee and refund the case that buyers choose NO track method and post office lost the item. Choose the service with track number. A person in hope of shipment method with track, please contact me, if there is here only indication of economy shipping without track.
[ Shipping Address ]
We ship to only address where be registered by Paypal.
[ Shipping company ]
We can arrange shipment by Japan post, DHL. Since the countries that can be sent differ depending on each company, the most suitable company depending on the country will be selected.
Unfortunately, in some countries even all three of these companies will not be able to send, in which case we will cancel your order.
[ Important matter: When delivery is not possible ]
Within the same country, some areas may not be covered by the carriers service or may require very high additional shipping charges. In such a case, we will not be able to deliver it, so we are sorry, but please cancel your order.
Please ask us about Handling Time and Price.
[ Combine shipping & Large Quantity ]
Please contact us for combine shipping & large quantity deals before payment. We do our best for you!!!!!
[ Order Processing & Handling Time ]
Your order will be shipped within 5~7 business days (excluding Saturday, Sunday & Japans Holiday) after the payment is confirmed.
[ Compensation & Insurance]
When you choose EMS, in order to receive compensation, it is necessary to open the box and check your item with delivery staff at the time of delivery.
If you dont do that, you may not receive compensation and new item from us even if your item is damaged and lacked.
[ Li-ion Battery for Import banned countries ]
Some countries( United States, Australia, Germany, France, United Kingdom, Spain, Italy, Mongolia,SriLanka,Turkey,Nigeria and more.) does not accept lithium ion battery via EMS, SAL by Japan Post.
If the product is a lithium ion battery alone, we can not send to all countries.
Please check your countrys rule yourself. If we receive order from buyer who located in these countries, we will ask buyer to choose 1 from 4.
1. Ship without Ri-ion Battery removed from item.
2. If the product is a lithium-ion battery alone, you will need to purchase another product to install the battery. Due to airplane safety, sending it by air is prohibited by law. Then, we install the battery to the product and send it as an integrated product. This means we open the product box and touch the product, so we need to get your consent.
3. Change shipping method to transport companies other than Japan Post, which we usually use, for example, Fedex or DHL with additional shipping cost.
4. Cancel (for Products that cannot be removed with the dedicated internal battery)
[ Li-ion Battery for Countries that do not ban imports ]
Even for countries where products containing lithium-ion batteries can be imported, it is obliged to attach lithium-ion batteries to the product itself due to Japan Post International Transport regulations. Therefore, please understand that it will be shipped after opening and mounting the battery to it, even if the product is new.
[ Important Note: About products containing substances that are strictly prohibited from fire ]
By law, non-flammable substances may not be shipped by air. Therefore, when sending such a product that contains items that cannot be sent by air, we have to remove those before shipping. Please note. If you need such non-flammable substances, please do not order.
[Important Note: Regarding getting stricter regulations of customs in each country]
In recent years, the regulations of customs in each country are changing rapidly.
We regularly examine the rules of each country to determine the products and countries to be exhibited. However, if regulations would change suddenly, we could not always follow.
Buyers kind understandings would be highly appreciated if we would unavoidably cancel the order to comply the related law of each country.
